questions and answers
1. What payment methods do you accept?
We offer a variety of online payment methods to ensure that our customers can place orders without any problems.
We accept Visa, MasterCard, PayPal, Western Union, MoneyGram, and T/T. Security measures are in place to protect your personal information from unauthorized access, illegal activities, accidental loss, destruction, and damage. We do this to ensure our customers are safe while shopping.
2. Why was my payment rejected?
a. Check the information you entered when paying.
b. Check if there is enough money in your account.
d. Use of the card, which we cannot accept.
3. What can I do after my payment has been declined?
a. Contact your bank to process your next order and try again.
b. Switch to a different card.
c. Change to a different payment method such as Western Union/MoneyGram.
4. Does the product come with its original packaging?
All products come with original dust bags and signature boxes.
5. Which shipping company do you use for my package and how long does shipping take?
a. Delivery time: maximum 20 working days for shipping.
b. Express shipping with tracking number: DHL, EMS, UPS, FedEx, UPS
c. Free EMS shipping for all orders. We accept direct shipping.
6. Do I have to pay taxes?
All fees are included in the price and you do not have to pay any additional costs.
7. Can I pay extra to have orders shipped overnight?
All international delivery companies are unable to offer next-day delivery. Please order before your big day.
8. Will you send me junk emails if I subscribe to your service?
We promise that we will never send our customers junk emails and will always keep our customers' data secure.
9. When will I receive my email reply?
Our customer service team always does its best to answer your emails within 24 hours on weekdays, and we also offer live chat online.