Returns & Refunds
Return policy
1. If you wish to cancel your order and receive a refund, you must contact us before the item is shipped. Any cancellation requests will not be accepted once the item has been shipped.
2. Please contact our customer service team to arrange your return. We will need your order number, the item you wish to return, and the reason for the return. We do not accept returned items that were shipped without prior notification.
3. Please ensure that the items you are returning are unopened and in their original packaging. Unwanted goods must be in perfect condition and all retail seals must be intact.
4. We do not offer a Freight To Collect (FTC) service for returns. You must pay for shipping yourself.
Refund policy
1. Once we receive your item, we will inspect it and notify you that we have received your returned item.
2. If your return is approved, we will issue a refund to your credit card (or original payment method). Depending on your card issuer's policies, you may receive the credit within a maximum of 20 business days.
3. For further information, please send us messages via our website.